Anyone got any reccomendations for software (self hosted or SaaS) we can use to collaborate on our incoming emails as a team? It's getting increasingly messy but things like Zendesk look way overkill + expensive for what we want.

Main tasks we need to do:

- Triage the best person to reply to incoming enquiries with a proper handoff process
- Give bug reports / feature requests somewhere to be tracked
- Work on quotes and tenders collaboratively before sending back